frequently asked questions
a little guide to everything you might want to know about orders, music, and life in the castle.
orders & shipping
how long does shipping take?
domestic orders usually arrive within 5–10 business days. international orders can take 2–4 weeks depending on your country. you'll receive a tracking link by email once your parcel is on its way.
do i need an account to order?
not at all! guest checkout is fully available. just add to cart and check out as a guest — no sign-up required.
can i change or cancel my order?
orders can be changed or cancelled within 24 hours of purchase. after that they may already be packed and on their way. please reach out via the contact page as soon as possible.
do you ship internationally?
yes! most countries are supported at checkout. shipping costs and estimated delivery times are shown before you confirm your order.
digital music & downloads
how do i download my music after purchase?
a download link is sent to your email immediately after payment is confirmed. check your spam folder if you don't see it within a few minutes. links are valid for 30 days and can be downloaded up to 5 times.
what file formats are included?
all digital releases come as high-quality MP3 (320 kbps) and lossless FLAC. some releases also include bonus artwork and lyric PDFs.
can i stream the music before buying?
short previews are available on each product page. full tracks are also on streaming platforms — buying here directly supports me much more than a stream does, and you get the files forever.
returns & refunds
what is your return policy?
physical items can be returned within 14 days of delivery if they arrive damaged or are the wrong item. digital downloads are non-refundable once the file has been accessed.
my order arrived damaged — what do i do?
i'm so sorry! please take a photo of the damage and contact me through the contact page within 7 days of delivery. i'll sort it out for you as quickly as i can.
collabs & press
are you open to collaborations?
sometimes! if you have a project that feels like it belongs in the castle, send me a message through the contact page with a little about yourself and your idea.
can i use your music in my video / stream?
please reach out before using any music commercially or in monetised content. for personal, non-monetised fan videos i'm usually happy to say yes — just credit me and let me know so i can share it!